Support
Product & Technology
A: Our intimate washer is specifically engineered for delicate undergarments, lingerie, socks, baby clothes, and other small, sensitive items. Key differences include:
Dedicated Cleaning: Prevents cross-contamination with heavily soiled outerwear.
Gentle Care: Features a unique drum/pulsator motion designed to mimic hand-washing, protecting lace, silk, satin, and other delicate fabrics from damage, stretching, or deformation.
True Hygiene: The core Hot-Tech Sanitize Cycle uses high-temperature water (up to 95°C / 203°F) to eliminate up to 99.99% of common bacteria, viruses, and allergens without harsh chemicals—far more effective than hand-washing.
Eco-Efficient: Uses significantly less water and energy per cycle compared to a full-sized machine.
A: It is highly effective. Our primary sterilization method is high-temperature wash,
Hot-Tech Sanitize Cycle: Heats water to 90°C – 95°C (194°F – 203°F) and maintains it for a sustained period. This thermal process effectively eliminates common harmful microorganisms (like E. coli and S. aureus), as verified by independent lab test reports (available upon request).
Self-Clean Cycle: Many models automatically clean the inner drum with high temperature after a wash cycle to prevent mold and mildew buildup.
A: Not at all. We have dedicated “Delicate,” “Silk,” or “Lingerie” wash programs.
These settings use extremely gentle water flows, low spin speeds, and shorter wash times to ensure the utmost care for your most precious garments.
A: The capacity is optimally designed for daily use at 1-3 kg (2.2 – 6.6 lbs).
This comfortably holds approximately: 3-5 pairs of underwear, 2-3 bras, or 5-7 pairs of socks. We recommend not overloading the machine to ensure optimal cleaning and hygiene results.
Installation & Usage
A: Installation is very simple, and you can easily do it yourself!
HygiClean Delicates Washer Model: Requires connection to a water inlet and drainage pipe. We provide detailed installation videos and instructions—usually, it just needs to be connected to a faucet in your bathroom or a dedicated washing machine valve. It can be used directly on countertops without drilling or complex installation! It automatically fills with water, stops when full, and drains automatically after washing, making it extremely convenient to use.
Wall-Mounted Washer Model: After purchase, our professional installation team will proactively contact you to schedule a free on-site installation service. Designed with a space-saving wall-mounted structure, it’s perfect for renters or those with limited space.
A: It’s incredibly simple to use.
One-Touch Operation: All models feature an intuitive control panel. Simply select the program that matches your fabric (e.g., Daily Wash, Quick Wash, Sanitize, Delicate), press start, and let the machine do the work.
User-Friendly: The simple design makes it easy for everyone to use.
A: It is very efficient.
Water Usage: Consumes approximately 20-30 liters (5-8 gallons) per cycle—a fraction of what a standard washer uses.
Energy Usage: While the sanitize cycle uses energy to heat water, the small volume means the total energy consumption per cycle is very low (approximately 0.35 kWh for a full sanitize cycle).
Order & Support
A:
• Payment: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
Shipping: Orders are processed and shipped within 1-2 business days. Estimated delivery time to most addresses is 3-7 business days, depending on your location. You will receive a tracking number once your order ships.
A: We provide you with comprehensive coverage for 2 years:
Within the first year of the warranty period: In the event of performance failure due to non-human damage, we offer a free replacement with a new machine.
During the second year of the warranty period: We provide free replacement of core components (such as the motor and inner drum).
This ensures your complete peace of mind throughout the warranty period.
A: Yes, we offer a risk-free 30-day return policy from the date of receipt. The product must be in its original condition, unused, and in the original packaging. Please see our full Return Policy page for details.
A: We are here to help you through multiple channels:
Live Chat: Click the chat icon on our website. Available [e.g., 9:00 AM – 18:00 PM GMT+8].
Email: Send us a message at: support@yoloces.com
Help Center: Visit our comprehensive support page for guides and troubleshooting.
Why Choose Us?
A: We differentiate ourselves through:
Expert Focus: As a leading manufacturer with in-house R&D capabilities, we specialize exclusively in the hygienic care of delicate garments. This allows us to create more professional products with thoughtful designs tailored to your needs.
Premium Quality: We use high-grade materials like stainless steel drums, antibacterial materials, and quiet, efficient motors for durability and performance.
Proven Performance: Our hygiene claims are backed by verifiable test data from international laboratories.
Global Customer Care: We provide responsive support and reliable service to our customers worldwide.
- Eco-Friendly Philosophy: As a responsible member of our global community, we are committed to sustainability. All our packaging is made from recyclable and renewable materials. Additionally, for every product sold, we donate 1% of the proceeds to charitable causes, contributing to a better world.
