FAQ

A: Our products undergo 72-hour stress testing and are certified to CE/FCC/RoHS standards. Each batch has <0.5% defect rate, backed by third-party lab reports.

A: 2-year global warranty covers manufacturing flaws. We offer advance replacement within 48 hours for urgent cases.

A: Yes. We use 30% recycled plastics, comply with WEEE directives, and provide e-waste take-back programs in 15 countries.

A: Absolutely. MOQ starts at 500 units with 6-8 weeks lead time. Our engineers will adapt voltage, labeling, and packaging to your region.

A: We provide:

• Live video audits of our 12,000㎡ facility

• ISO 9001 & BSCI audit reports

A: We support EXW/FOB/CIF/DDP. For EU clients, our DDP service includes VAT clearance and REACH compliance documentation.

A: Standard terms: 30% deposit, 70% before shipment. For first orders <$50K, we accept PayPal Escrow or LC at sight.

A: Annual R&D investment (15% revenue) drives updates every 18 months. Existing clients get priority access to new features.

A: We guarantee 7-year spare parts availability. Online portal offers 24/7 technical diagrams and repair guides.

A: Dual sourcing strategy with backup suppliers in China & Vietnam ensures 99% on-time delivery, even during lockdowns.

A: 3 free samples per SKU, shipping cost shared. Pre-production prototypes available in 2 weeks with 50% deposit (credited to bulk orders).

A: MOQ starts at 100 units for standard models. For fully customized designs, MOQ is 1,000 units with 30% development fee.

A: Yes. Our 15-member EU/US-based design team offers:

• Regional compliance guidance (e.g., EU Ecodesign Directive)

• Cost-saving material alternatives

• Ergonomic optimization reports

A: Full-service certification support included:
• Documentation preparation
• Lab testing coordination
• 30% faster turnaround via our partnered labs

A: Yes. Choose from:
White-label OEM packaging (free)
Custom box design ($0.15/unit setup fee)
Retail-ready displays (+$0.30/unit)

A: We sign NDAs and implement blockchain-based design tracking. Production is isolated in dedicated zones with RFID access control.

A: We:
• Analyze 1M+ Amazon/Shopify reviews monthly
• Attend CES/IFA for tech forecasting
• Hold quarterly co-creation workshops with buyers

A: Enterprise-grade security:
GDPR-compliant encrypted servers
Role-based data access
Option for on-premise ERP integration

A: Yes. We support:
Traditional: T/T, LC, Western Union
Digital: Bitcoin (via BitPay), PayPal
Financing: 60-day terms for orders >$500K

A: Our CSR initiatives include:
• 1% revenue to e-waste education in developing countries
• SA8000-certified worker welfare programs
• Carbon offset partnerships with Climeworks